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Many of the files on this website are in Portable Document Format (PDF) and will open in Adobe Acrobat Reader. To download a FREE copy of Adobe Acrobat Reader go to the  Adobe website .

Below are frequently asked questions about printing and downloading PDF files:

Why am I getting an error stating the file is damaged or corrupted?

The newer PDF files on this website are in version 1.6. To view these files, you will need Adobe Acrobat Reader 7.0 or later.

Another reason for this error is that a damaged copy of the file has been saved to your cache. To resolve the problem clear your computer's cache.

Do I need Adobe Acrobat Reader to open a PDF file on this site?

While you do not need Adobe Acrobat Reader to use all of this site, many of the resources are provided in PDF. In order to view these files, you will need Adobe Acrobat Reader 7.0 or later.

How do I get Adobe Acrobat Reader?

To download a FREE version of Adobe Acrobat Reader, visit the Adobe website.

How do I save a PDF file to my computer?

1. Open the PDF
2. Right-click the link to get the submenu
3. Select  Save Target As   or Save Link As
4. You will then be prompted to save the file. Select a place to store the file, such as your desktop. Once you make the selection, click Save .
5. Go to your desktop (or wherever you saved the file in the previous step) and open the file as you would any other file on your computer.

Can I get help on printing from Adobe Acrobat Reader?

Yes. Adobe's support center has a webpage on how to  Troubleshoot printing problems in Adobe Reader .

Why do I get a blank page when I open up a PDF file from the website?

Some of the reasons why you may be getting a blank page are 

• Some of the files on this site are large and the status bar may indicate that the file is "Done" even though the PDF file has not finished loading. 
• It may also be that your Adobe Acrobat Reader is unable to connect with your browser and read the document.
• You may have an old or improperly installed version of Adobe Acrobat Reader, an incorrectly configured web browser, or another technical problem. 

Why can't I download or open a PDF file?

There are many reasons why you may be experiencing difficulties downloading or opening a PDF file. Below are some of the most frequent problems. 

1. Adobe Acrobat Reader is not installed.
• How to check: Look for Adobe Acrobat Reader on your Start menu. If it does not appear, search your hard drive for AcroRd32.exe.
• How to resolve: If Adobe Acrobat Reader is not installed, install the latest version for free from the  Adobe website .
2. Running Adobe Acrobat Reader version lower than 7.0
• How to check: Open Adobe Acrobat Reader and look at About Adobe Acrobat Reader in the Help menu. This will tell you the version number.
• How to resolve: If Adobe Acrobat Reader is not installed, install the latest version for  FREE from the Adobe website .
3. Big File/Slow Connection: Some of the files on this site (e.g., Released Tests) are very large and can take a substantial time to open, especially with a slower connection.
• How to resolve: Give the file plenty of time to open. Depending upon the file size and connection speed, some files take up to 10 minutes to open.
• If the file still doesn't open, refresh your screen (F5 in most browsers).
• If the files still doesn't open, try to save the file directly to your computer before opening it.
4. Firewall/Proxy server: Many schools and other facilities use a firewall, proxy server or other security features that prohibit downloading files. Check with your local computer administrator for assistance.

If you have tried the suggestions above and are still having difficulties downloading or opening PDFs, please visit the Adobe Reader Support Center .

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